Single FAQs
Data Pavilion Ltd is a professional data management company that provides data recovery, managed data backup, cloud storage solutions, data migration, storage device diagnostics, digital records management, media-to-digital conversion, and secure data destruction services. Know more!
Data Pavilion Ltd’s website, dpltd.spedatas.com, is currently hosted as a subdomain of SpEDATAS (spedatas.com). The website was developed by Spaweb, the web development and management unit of SpEDATAS.
This arrangement allows Data Pavilion Ltd to maintain its own dedicated web presence while benefiting from the existing SpEDATAS domain infrastructure, technical support, website management, and security administration.
With time, we will also add datapavilion.com.ng as the dedicated domain for Data Pavilion Ltd. This will provide Data Pavilion Ltd with an independent domain while maintaining its existing connection with SpEDATAS.
Because we are currently unable to confirm the health status of your storage device, a deposit of ₦6,000.00 (Six thousand naira) is required for our laboratory diagnostic service. The results will be shared with you after the assessment to determine the best approach for the recovery process.
If the diagnostics confirm that your storage device is in good condition and will not hinder the recovery process, the ₦6,000.00 deposit will be credited toward your final payment.
Yes. Besides recovering lost data, we help clients implement reliable backup strategies, storage health monitoring, cloud backup solutions, and disaster recovery plans to minimise future risks.
Stop using the drive and power it off immediately. Running the device or DIY system of handling can permanently destroy your data. Disconnect the drive safely and contact Data Pavilion Ltd for storage device diagnostic laboratory evaluation.
In many cases, yes, you can recover your files—but it depends heavily on how the device was formatted and if it has been used since. If you did a standard quick format on a regular hard drive or SD card, your files are likely still there. However, if you’ve saved new files over the old ones, or if you formatted a modern SSD, the older data may be permanently gone. However, let’s see your device.
Yes. We treat every client’s data with the highest level of confidentiality and security throughout the service process.
If the recovery is successful, we can hold your storage device for 1 to 14 days. However, an additional storage fee of 10% of the original cost may apply.
If the recovery is unsuccessful, we will only keep your device for 7 days, after which it will be disposed of.
At Data Pavilion Ltd, we focus exclusively on protecting, recovering, and managing valuable digital information. Our commitment to professionalism, confidentiality, dependable service, and customer satisfaction enables clients to trust us with their most critical data.
Our services are available to individuals, businesses, government agencies, educational institutions, healthcare organisations, and non-profit organisations. Know more!
This depends on how the storage device failed. In many cases, you can recover almost any type of file as long as the data sectors containing those files are still readable.
Here are the common file types that can often be recovered from a failed storage drive:
Documents
- Microsoft Word (.doc, .docx)
- PDF (.pdf)
- Excel (.xls, .xlsx)
- PowerPoint (.ppt, .pptx)
- Text files (.txt)
- CSV (.csv)
Photos and Images
- JPEG (.jpg, .jpeg)
- PNG (.png)
- GIF (.gif)
- TIFF (.tif)
- BMP (.bmp)
- RAW camera formats (CR2, NEF, ARW, etc.)
Videos
- MP4 (.mp4)
- AVI (.avi)
- MOV (.mov)
- MKV (.mkv)
- WMV (.wmv)
- 3GP (.3gp)
Audio
- MP3 (.mp3)
- WAV (.wav)
- AAC (.aac)
- FLAC (.flac)
- M4A (.m4a)
Emails
- Outlook PST files (.pst)
- Outlook OST files (.ost)
- Thunderbird mail folders
- Windows Mail databases
Archives
- ZIP (.zip)
- RAR (.rar)
- 7Z (.7z)
- TAR (.tar)
- GZIP (.gz)
Databases
- Microsoft Access (.accdb, .mdb)
- MySQL database files
- SQL Server database files (.mdf, .ldf)
- SQLite databases
Design and Creative Files
- Photoshop (.psd)
- Illustrator (.ai)
- CorelDRAW (.cdr)
- AutoCAD (.dwg)
- Adobe Premiere project files
- Blender files (.blend)
Software and Executables
- EXE files
- DLL files
- ISO images
- Application installers
Website Files
- HTML
- CSS
- JavaScript
- PHP
- ASP.NET files
- WordPress files
Virtual Machines
- VMware (.vmdk)
- VirtualBox (.vdi)
- Hyper-V (.vhd, .vhdx)
System Files
If requested, recovery can include:
- Windows user profiles
- Desktop files
- Downloads
- Documents
- Registry hives
- System configuration files
HDD/SSD success rate depends more on the condition of the drive than the file type.
| HDD Condition | Recovery Possibility |
|---|---|
| Deleted files | Very high if not overwritten |
| Formatted drive | High in many cases |
| RAW partition | High if the file system can be reconstructed |
| Corrupted partition table | Usually high |
| Bad sectors | Partial to high, depending on severity |
| Failing read/write heads | Often possible with professional repair |
| Firmware failure | Often recoverable by specialists |
| PCB failure | Usually recoverable after proper repair |
| Severe platter scratches | Low; affected areas are often permanently lost |
What usually cannot be recovered?
Recovery may be impossible if:
- The data has been overwritten.
- The magnetic coating on the platters has been physically destroyed.
- The platters have deep scratches from a head crash.
- The drive has been deliberately wiped using secure erase or multiple overwrite methods.
- The drive has been exposed to severe fire or corrosion that damaged the recording surface.
Practical example
Suppose a customer says:
“My laptop fell, and now the HDD is not opening.”
If the platters are still intact, it is often possible to recover:
- Family photos
- Wedding videos
- Office documents
- School projects
- Business records
- Accounting files
- Email archives
- WhatsApp backups (if stored on the drive)
- Browser bookmarks and saved profiles
- Source code and software projects
Even if Windows reports the drive as RAW or asks to format the disk, the files may still be recoverable because the issue may be with the file system rather than the data itself.
Yes. We provide customised solutions for businesses of all sizes, including backup management, cloud storage, records management, and data recovery.
Pricing depends on the type of service, the storage device involved, and the complexity of the work. We provide a quotation after evaluating your requirements.
Group FAQs
1. How can I prevent losing my data?
Regularly back up your files, keep your operating system updated, use reliable antivirus software, avoid sudden power loss, and replace ageing storage devices before they fail.
2. What should I do immediately after data loss?
Stop using the affected device immediately. Do not install new software or save new files to the drive, as doing so may overwrite recoverable data. Contact Data Pavilion Ltd as soon as possible for professional assistance.
How do you protect customer data?
We use secure handling procedures and maintain strict confidentiality throughout every project.
Do you sign Non-Disclosure Agreements (NDAs)?
Yes. We can sign NDAs for organisations and clients handling confidential or sensitive information.
Do you have Privacy Policy and Data Processing Agreement (DPA)?
Yes. See privacy policy and DPA.
1. What is media-to-digital conversion?
Media-to-digital conversion is the process of converting physical media into digital formats for easier storage, sharing, and long-term preservation.
2. What types of media can you convert?
We convert printed documents, photographs, CDs, DVDs, audio recordings, and selected video formats into digital files.
3. Why should I convert old media into digital files?
Digital files are easier to preserve, organise, back up, and share while protecting valuable memories and important records from deterioration.
1. What is digital records management?
Digital records management is the organised storage, management, and protection of electronic documents to improve accessibility and security.
2. Can you digitise paper documents?
Yes. We scan paper documents and convert them into searchable digital files.
3. What are the benefits of digitising records?
Digital records save storage space, improve document retrieval, enhance security, reduce paper usage, and simplify backup.
1. Why is data backup important?
Backups protect your files against accidental deletion, hardware failure, ransomware, theft, and disasters.
2. How often should I back up my data?
Important business data should ideally be backed up daily, while personal users should back up regularly depending on how often files change.
3. Do you provide automated backup solutions?
Yes. We can configure automatic local and cloud backup systems.
1. What is cloud storage?
Cloud storage allows your files to be securely stored online so they can be accessed from anywhere with an internet connection.
2. What type of Cloud storage services Data Pavilion Ltd provides?
We run two kinds of cloud storage solutions, which are Support Cloud Storage Services (SCSS) and GB Cloud Storage Services (GBCSS).
3. Is cloud storage secure?
Yes. We recommend secure cloud platforms that use encryption and multi-factor authentication to protect your data.
1. What is data recovery?
Data recovery is the process of retrieving lost, deleted, inaccessible, or corrupted files from damaged storage devices.
2. What devices can you recover data from?
We recover data from:
- Hard Disk Drives (HDD)
- Solid State Drives (SSD)
- USB flash drives
- Memory cards
- External hard drives
- RAID/NAS systems
- Laptops and desktop computers
3. Can deleted files be recovered?
Yes. In many cases, deleted files can be recovered if the storage device has not been overwritten.
4. What if my hard drive is making clicking noises?
Stop using it immediately. Continuing to use a failing drive can cause permanent data loss.
5. Can you recover data after formatting?
Yes, depending on the extent of the formatting and whether new data has been written.
6. Is my recovered data kept confidential?
Yes. All customer data is treated with strict confidentiality.
1. What is data migration?
Data migration is the secure transfer of data from one storage device or computer to another.
2. Can you upgrade my HDD to an SSD without losing my files?
Yes. We can migrate your operating system, applications, settings, and files to a new SSD.
3. Can you transfer data between old and new computers?
Yes. We securely transfer documents, pictures, videos, emails, and other important files.
1. What is storage device diagnostics?
Storage device diagnostics is a health assessment that checks hard drives and SSDs for problems such as bad sectors, SMART errors, and performance issues.
2. Do you provide diagnostics before data recovery?
Yes. We examine the storage device to determine the cause of the problem before recommending the best recovery approach.
3. Why should I test my hard drive?
Regular testing helps detect problems early, giving you time to back up your data before the drive fails.
4. How often should storage devices be checked?
For business systems, diagnostics should be performed at least every six months. Personal computers should be checked at least once a year.
1. What is managed data backup?
Managed data backup is a service that automatically protects your important files by creating secure copies on a regular schedule.
2. Why should I back up my data?
Backups protect your files against accidental deletion, hardware failure, theft, malware, ransomware, and natural disasters.
3. How often should I back up my files?
Business data should ideally be backed up daily, while personal files should be backed up regularly based on how frequently they change.
4. Can you set up automatic backups?
Yes. We configure automated backup systems for individuals and organisations.
5. Can backups be restored if files are lost?
Yes. Backup systems are designed to restore your files quickly when data loss occurs.